Terms and Conditions

1. Detailed description of goods and/or services
Eco Whizz (pty) LTD is a business in the Retail industry that sell eco-friendly products.

2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by way of email.
(for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)

3. Export restriction (Optional)
The offering on this website is available to South African clients only.

4. Return and Refunds policy
The provision of goods and services by Eco Whizz (pty) LTD is subject to availability. In cases of unavailability, Eco Whizz (pty) LTD will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10 % administration fee.
(If appropriate – provide details of your policy regarding damaged goods. Also mention guarantees, warranties, etc.)

5. Customer Privacy policy
Eco Whizz (pty) LTD shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.lawsofsouthafrica.up.ac.za/index.php/current-legislation.

6. Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Eco Whizz (pty) LTD bank account, the details of which will be provided on request.

7. Card acquiring and security
Card transactions will be acquired for Eco Whizz (pty) LTD via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

8. Customer details separate from card details
Customer details will be stored by Eco Whizz (pty) LTD separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.

9. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

10. Responsibility
Eco Whizz (pty) LTD takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

11. Country of domicile
This website is governed by the laws of South Africa and Eco Whizz (pty) LTD chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature (Suite 3 Royal Du Cap Building, 8 Essenhout Crescent, Plattekloof, Cape Town) .

12. Variation
Eco Whizz (pty) LTD may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Company information
This website is run by Eco Whizz (pty) LTD (sole trader / private company / close corporation) based in South Africa trading as Ecowhizz (pty) LTD  and with registration number 2021/503205/07  and Lambertus Nel (Director(s)/Member(s)/Owner(s)).

14. Eco Whizz (pty) LTD contact details
Company Physical Address: Suite 3 Royal Du Cap Building, 60 Tugela Crescent, Plattekloof Glen, Cape Town
Email: info@ecowhizz.co.za
Telephone: +27 21 5592613

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